Do you sometimes feel that you and the person you are talking to are speaking different languages? You want to get your message across an you think you are being clear but it seems to be getting lost in translation. Does it seem that the person you are talking to appears to be getting a completely different message than the one you intended? In relationships, it is very common to have this experience of the “broken telephone” type of communication where you say and what the other hears is rather different from each other. 

The message that you have in your head and want to communicate is the “intention’ of the message and the message that is actually received by the person you are talking to is the “impact ” of the message. 

When the impact of your communication is different from the intention, it is likely that there arefilterswhich are distorting your message before it is received by the other. 

Howard J. Markman,...